Join ZHS Ecom as a Sales Operations Coordinator
The role that brings clarity, structure, and precision to a fast-moving agency.
Watch This Before Applying (3 Minutes)
How we expect sales operations to run
A quick walkthrough of how we keep the pipeline organized, the founder prepared, and the team in sync.
You’ll see the workflow, tooling, and level of polish expected in this role.
Quick role snapshot
Clear expectations up front so you know how we operate.
About the role
We move fast. Sales needs order, precision, and proactive support so the founder can focus on decisions, not details.
To keep every lead, call, and follow-up structured so the pipeline moves daily without founder micromanagement.
Clean operations reduce friction, shorten cycles, and protect revenue momentum in a high-velocity agency.
You create clarity, prep, and context so decisions are quick and the founder’s cognitive load stays low.
This role is the control tower that keeps sales disciplined, documented, and aligned with client outcomes.
What you’ll own
Outcome-based responsibilities—measured by clarity, speed, and consistency.
- Maintain a clean, accurate, up-to-date CRM—no stale records, ever.
- Ensure every lead has a defined next step and deadline.
- Prepare contextual briefings before every sales call so the founder walks in ready.
- Keep the sales pipeline moving daily with follow-ups and reminders in place.
- Reduce founder cognitive load by structuring inputs and decisions ahead of time.
- Own email triage, scheduling, and comms prep to keep the day organized.
- Filter decisions and information before it reaches the founder—only essentials get through.
- Create structure, SOPs, and documentation that others can follow without asking.
- Ensure operational calm and clarity even when volume spikes.
Who you are
Selective traits we need for this seat.
- ✓Detail-oriented and systems-driven
- ✓Clear, concise communicator
- ✓Self-directed operator who executes without prompts
- ✓Obsessed with keeping data and docs organized
- ✓Calm under pressure with steady judgment
- ✓Reliable and consistent—no dropped balls
What success looks like
Clear outcomes that show the role is working.
- The founder never has to ask “Where is this deal?”
- No calls go unprepared, unconfirmed, or unsupported.
- CRM is always pristine with current notes and next actions.
- Lead flow and follow-ups happen automatically without reminders.
- The pipeline moves without friction or bottlenecks.
Hiring process
Fast, focused, and run through Upwork.
We align on expectations, pace, and communication style.
A role-play scenario evaluating clarity and operational thinking.
Deep dive on experience, systems, and how you keep things moving.
Onboarding, access, and immediate pipeline alignment.
All hiring is managed on Upwork. This page simply explains the role and expectations.
View the Upwork job posting
All applications are processed through Upwork.